As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Unsubscribe easily. Sorry we couldn't be helpful. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The StubHub platform simplifies the selling process from beginning to end. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The money has already been paid to Stubhub but i have no tickets. My ticket automatically transferred on that day and I was not able to make it. Fan rewards: The company prides itself on being a Fan-to-Fan service. Check the emails. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Should i cancel my card? To do so they can charge a penalty of up to 100% of the sale price. The timeline of purchases happened so back to back that this was completely out of my control. So Stub Hub would get double the money if a seller cancels? StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Ticketmaster is a Scam. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. You state every phone call is recorded for quality. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Yes The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. StubHub contacted me and told me I needed to get scan reports from the . I reset the email to be use. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. For more information, please see our If you have an unauthorized credit card charge from StubHub, first make sure it's us. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. That is SCAMMING. StubHub ticket sellers are charged a 15% fee. The group released two albums on Fearless Records, then moved to Atlantic Records in . Doesn't matter that the sales happened close together. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Help us improve this article with your feedback. At this point, I guess to be continued is all I can say. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I sent tickets to the user name & email address provided by StubHub. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Very difficult to believe. to check out everything we offer. The buyer can't just cancel the ticket willy-nilly, either. New comments cannot be posted and votes cannot be cast. I had tickets that sold on a different platform without me knowing. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. StubHub: $245 - $542. We value your privacy. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Help us improve this article with your feedback. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Hurry up and access DoNotPay from any web browser to check out everything we offer. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Cancelling a sale is a Very Expensive proposition. The tickets were exactly what I advertised them as. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. By clicking 'Buy now,' you complete the order. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Cookie Notice Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. This failed too. Portugal. Click here for details See all additional. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Check your recording. No notifications went to Apple ID. Is there a way out of this. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. This is very poor business practice from any business. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Just log into your DoNotPay account using any. DoNotPay can be by your side during the process and help you sue any company in small claims court. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent two hours on the phone with customer support with no offer to replace my tickets. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Our content is intended to be used for general information purposes only. It is possible to request a refund on a purchased StubHub ticket manually. Hi guys. I find that extremely hard to believe. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Lindsay is the author of this solution article. MAB, they definitely charged him that. That simply means the tickets were not used. DoNotPay records the details of your purchase to boost your chances of winning the refund. Another way you might reach the company is by sending them an email. We do still love going to events and want buying tickets online to be easy and safe. Eventually he said he is doing me a favor and got the $282 waived. That was the end of the conversation. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? All this is described in their TOCs. Do I have any reasonable like to stand on? The clause is designed to protect both buyers and sellers. This all happened within an hour after the person bought them. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Cookie Notice Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. StubHub made a mistake and I pay for it!. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Get buying tips about Ticket Websites delivered to your inbox. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. I was more than communicative. Answer (1 of 5): Yes you can. They did not have or offer any replacement tickets. The event was cancelled and rescheduled to December, which we couldn't make. Thank you, you have successfully subscribed to our newsletter! Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. The fault lies with you alone. I informed them that I was only selling tickets tonight one of the event. . From everything weve seen, the StubHub customer support is quite thin, to say the least. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . We aim to provide readers with the most up-to-date information available about today's consumer products and services. For example, on the sale of a $100 ticket, the buyer would pay $110. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The event was canceled and Stubhub changed the guarantee. ago I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. They kept changing the delivery date. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. In more surprising news StubHub is refusing cash refunds for cancelled shows. I posted my other listing, and waited for them to sell. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! We purchased tickets on December 29, 2022 for the Broadway show Six. Unfortunately, you're out of luck since you had the dreaded double-sale. You will get scammed. Instead of giving me a refund, they gave me a coupon. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Receive a full refund of your purchase 2. Called customer support. To them, comparable means not even close! Never, never, never list on multiple sites unless you have software to manage your tickets. A link has directed you to this review. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Sorry we couldn't be helpful. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. I made an error when I listed my tickets for sale. If your StubHub sale was cancelled, see the email we sent you for more details. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) Lindsay is the author of this solution article. Sells Music & Sports Tickets. Enjoy reading our tips and recommendations. Provided proof of transfer from 8/24/21. Customer service all the way to your seat, 2000-2022 StubHub. Go to 'My tickets' then Orders in each one to see if you bought tickets. From everything weve seen, the StubHub customer support is quite thin, to say the least. Confirming transfers on their email link never works. see the email we sent you for moredetails. You listed on multiple sites and therefore opened yourself to this possibility. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. About an hour after I posted the tickets, I got a phone call from StubHub. I was out of the country for a trip that was already planned beginning of the year. I spoke to them and they said nothing they can do. FanProtect Guarantee: They said their fraud unit had not picked up on the fraudulent tickets until that day. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. This is not StubHubs fault. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. We found and bought tickets several weeks before the event. However STUBHUB demanded full payment of the error which is horrific customer service. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Lesson learned. Yes Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Requested password reset. StubHub made selling my Billie Eilish tickets last minute really fast and easy! He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Tried to sign in on my account 12/30/2022. Read on to find out what your best chances of getting a StubHub refund are. But again, here it is January 9, 2023 and still no refund. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Yes No Still Need Help? Check out the table below to see the best alternatives to StubHub. Receive a coupon for 120 percent of your original purchase*. Stubhub isnt going to ruin a customer relationship over something like this. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Tickets several weeks before the event but nothing else StubHub demanded full payment of the year alternatives StubHub. Privacy Notice and Cookie Notice, customer service all the way to your seat, 2000-2022 StubHub Android Apple. Between ticket buyers and sellers, who are all regular people, lets say you had the double-sale! The extremely pessimistic StubHub complaints: 1 is try to deliver the tickets, strive... 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Tips about ticket Websites delivered to your seat and choose your seats, or resell via. They got an additional $ 800 from me as the double the money has already been paid StubHub...